Welcome to Bad Fly T-Shirt Gurus Frequently Asked Questions Page. If you can't find the information you're looking for, please feel free to email us at admin@tshirtgurus.com or call our toll free number 1-888-359-8223
- A note on prices listed.
- Do you print any of your apparel?
- Is all of your apparel fully licensed?
- What is the size range of your shirts?
- Do you take phone-in orders?
- What do you accept for payment?
- What is a lightweight or slim fit shirt?
- What is a distressed shirt?
- What is a reverse printed shirt?
- What is a vanity size shirt?
- What are your shipping methods?
- How much does shipping (Postage & Handling) cost?
- What is Your Return/Exchange Policy?
- Do you ship International?
- Why does it appear that I am being charged twice?
- Do you have a catalog?
- Do you have a retail store?
All prices listed unless otherwise noted are in United States Dollars.
Do you print any of your apparel?
No, we are only an online retail store. We deal with manufacturng companies that have the licenses to make the apparel we sell.
Is all your apparel fully licensed?
Yes, everything on our website is fully licensed. We only deal with manufacturing companies that have the licenses to make the officially licensed apparel we sell.
What is the size range of your shirts?
For our standard cut shirts normally range from Small through XXL. We do carry some 3XL, but are limited because most manufactors do not carry these sizes normally without special ordering. We will be trying to get most things in 3XL as time goes on.
Our Junior tees range from Small to X-Large. Some come in X-Small.
Our Youth Shirts usually range from Small to X-Large. Some come in sizes X-Small.
Yes, we do. Please feel free to call our toll free number: 1-888-359-8223 during normal our business hours; Monday thru Friday 8 am - 5 pm (Eastern Standard Time) Saturday 9 am - Noon.
What do you accept for payment?
We currently accept Visa, Mastercard, Discover, American Express, and Paypal.
What is a lightweight or slim fit shirt?
Lightweight, atheltic cut, or slim fit shirts are the manufacture standards for a smaller shirt that has a higher thread count. This gives the shirt a softer and more form fitting look to them.
What is a distressed shirt/hat?
A distressed shirt is a new shirt that is purposely made to look used and well worn. This also gives the shirt a more vintage/retro look to them. A distressed hat is a new hat that is intentionally roughed up to give it a well used hat effect.
What is a reverse printed shirt?
A reverse printed shirt is a shirt that has a backwards printing on the inside the shirt. The printing is done intentionally to make the outside of the shirt look vintage. The inking process is permanent and should not bleed off the shirt.
What is a vanity size shirt?
A vanity size shirt is a shirt that the manufacter has marked a smaller size than what the current standard is. When checking the sizing chart, please look at the one size bigger to get accurate measurements (examples: X-Small = Check Small Measurements, Small = Check Medium Measurements, etc.).
What are your shipping methods?
Currently we are using USPS (United States Postal Service). We ship UPSP Standard Mail, USPS Priority Mail, USPS Express Mail, USPS Canadian Standard (Parcel Post) Mail, USPS Canadian Priority Mail, USPS Express Mail,and USPS International Standard (Parcel Post) Mail, USPS International Priority Mail, and USPS International Express Mail.
How much does Shipping (Postage & Handling) cost?
| US Shipping Costs | ||||||
| 1 Shirt | 2 Shirts | 3 Shirts | 4 Shirts | 5 Shirts | ||
| US Standard 7-10 Days for item(s) to arrive |
$5.50 | $7.25 | $9.00 | $10.75 | $12.50 | |
| US Priority 3-5 Days for item(s) to arrive |
$6.50 | $8.00 | $9.50 | $11.00 | $12.50 | US Express 1-3 Days for item(s) to arrive |
$20.00 | $23.00 | $26.00 | $29.00 | $32.00 |
| PLEASE NOTE: Hoodies would be counted as two (2) Shirts | ||||||
| Canadian Shipping Costs | ||||||
| 1 Shirt | 2 Shirts | 3 Shirts | 4 Shirts | 5 Shirts | ||
| Canadian Standard 2-3 Weeks for item(s) to arrive |
$9.50 | $13.75 | $17.50 | $21.75 | $26.00 | |
| Canadian Priority 7-14 Days for item(s) to arrive |
$12.00 | $16.00 | $20.00 | $24.00 | $28.00 | Canadian Express 5-7 Days for item(s) to arrive |
$23.00 | $26.00 | $29.00 | $32.00 | $35.00 |
| PLEASE NOTE: Hoodies would be counted as two (2) Shirts | ||||||
| International Shipping Costs | ||||||
| 1 Shirt | 2 Shirts | 3 Shirts | 4 Shirts | 5 Shirts | ||
| International Standard 2-3 Weeks for item(s) to arrive |
$14.50 | $18.75 | $23.00 | $27.25 | $31.50 | |
| International Priority 7-14 Days for item(s) to arrive |
$16.50 | $20.50 | $24.50 | $28.50 | $32.50 | International Express 5-7 Days for item(s) to arrive |
$25.00 | $30.00 | $35.00 | $40.00 | $45.00 |
| PLEASE NOTE: Hoodies would be counted as two (2) Shirts | ||||||
What is Your Return/Exchange Policy?
We want to make each and every customer 100% satisfied. If you receive a shirt and for some reason you don’t like it, the size is no good, or you just changed your mind and want a different one, we will gladly take it back and by your choice, either issue a refund or exchange it for any other t-shirt. The shirt must be in the original condition with tags. This means never been worn, washed, dried, damaged, free from animal hair, and smoke-free.
We want each and every costumer feel that they are getting the attention they deserve and make sure that they are enjoying their purchase as soon as possible. To better assist you with your return/exchange, please call our Toll Free number 1-888-359-8223 during our business hours; 8 am -5 pm (EST). You can also email your request to either returns@tshirtgurus.com or exchanges@tshirtgurus.com with your name, invoice number, a brief description, and a time and number to reach you at and one of our representatives will call or email you within 1-2 business days with further instructions. International Orders will be emailed within 1-2 business days.
All returns/exchange messages must be done within 21 days from date that the item was originally shipped from our warehouse. Refunds will consist of the full amount paid for shirt(s). Shipping expenses will be costumer responsibility, unless otherwise noted.
Do you ship International?
Yes, we will ship to the following countries:
Australia; Austria; Bahamas; Belgium; Brazil; Canada; Finland; France; France, Metropolitan; Germany; Greenland; Hong Kong; Hungary; Iceland; Ireland; Israel; Italy; Japan; Korea, Republic of; Netherlands; Netherlands Antilles; New Zealand; Norway; Philippines; Poland; Portugal; Puerto Rico; Russian Federation; Saudi Arabia; Spain; Sweden; Switzerland; Taiwan; Thailand; Ukraine; United Kingdom; United States; US Minor Outlying Islands; Vatican City; Virgin Islands (British); Virgin Islands (U.S.)
*NOTE* We will take every measure to make sure your order arrives to you in a timely manner. However, from time to time, orders maybe held up in customs. Due to other countries policies, we cannot be held responsible for orders detained in other countries customs. We are also not responsible for other countries tariffs/taxes that may occur from the purchase.
Why does it appear that I am being charged twice?
You are not being charged twice for your purchase. The first charge is actually a authorization for your purcahse. This lets us know that you are the cardholder/paypal owner. If there is any discreptancies in your billing information, it lets us know to contact you to make sure that you are who you say you are. We are dedicated to keeping this a credit card fraud free website.
We only charge your card after your information is correct, that we have pulled and packed your order, and it is ready to be shipped. We can only charge your card once. The second charge is us collecting payment for you purchase. The authorization charge is then dropped (it should be deleted in a couple of hours/days (depending on your card) of us charging your card).
Do you have a catalog?
We do not currently have a catalog, and do not plan to have one. We regret any inconvenience this may cause.
Do you have a retail store?
Currently, we do not have a retail store.
We accept Visa, Master Card, American Express, Discover, and PayPal. |
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